Refund Policy

Refund Policy (English)

1. Basic Statement

Minidev strives to ensure satisfaction, but due to the digital nature of our services, refunds are strictly limited.

2. Google Play Store Purchases

For apps downloaded via Google Play, Minidev does not directly control refunds. Refunds are governed by Google Play’s Refund Policy. Google may approve or deny refunds based on their criteria.

3. Subscription Refunds & Exceptions

Non-Refundable: Generally, there will be NO REFUNDS on purchased subscriptions. We do not offer refunds for "change of mind" or unused periods.
Exceptions (Double Charges): Refunds may be considered ONLY in exceptional cases, such as technical errors resulting in a double charge. In such cases, proof (Transaction ID) must be provided.
Account Bans: If a user’s account is banned or suspended due to a violation of our Terms & Conditions or Community Guidelines, that user is NOT eligible for any refund.

4. B2B Client Projects

Refunds for custom software or corporate projects are strictly dictated by the signed Statement of Work (SOW). No general refund policy applies to custom development.

5. Refund Process & Contact

To request a refund for a direct purchase (website), email contact@minidev.com.bd within 7 days. If approved, refunds take 7-14 business days. Third-party gateway fees and taxes are non-refundable.